April 15, 2020
In order to help service our patients in this time of crisis, we have implemented TeleHealth. If you are not aware, this makes it possible for some of our patients to have a standard consultation with their treating chiropractor via their home computer, or smart phone from the comfort of their own home.
For current patients whose chiropractic care plan does not involve physical diagnosis or treatment, then this could be right for you.
For new patients, to minimise the time spent in the clinic during this COVID-19 lockdown, we offer the option of splitting your first consultation into two parts: the first part where meet you and discuss health concerns via TeleHealth and the second part is a face-to-face examination, diagnosis and treatment and is done in the clinic with your practitioner.
To be able to use TeleHealth, all you have to have is a smart phone with camera and microphone enabled, or a home computer with camera and microphone enabled.
Then, let our receptionist know that you would like to make a TeleHealth appointment. Your treating chiropractor will have already told you on your last visit whether this service can be offered to you.
On the day of visit, you will get an email with a link which will get you directly into consultation, via your standard web browser You will not be required to enter any login details. The link is unique to you. The consultation is private and secure, protected by our Cliniko practice management software.
TeleHealth is managed by our practice management software Cliniko, and they have a very detailed explanation on how to go about getting ready for your consultation. (Instructions here)
Following the consultation, we will ring you and organise payment via credit or debit card over the phone.
As a result of the COVID-19 pandemic, we have had to make the difficult decision to temporarily close our Doncaster clinic. Our Ringwood Clinic is still open and it is only 15 minutes away via Eastlink. If you are in need of care, we encourage you to take the short drive to the Ringwood clinic (1/73 Bedford Road, Ringwood East) and see the chiropractors there.
We have diverted the phones, but if you want to ring directly, please contact us on 03 9095 7990 and make an appointment.
If you are an existing patient, rest assured that the chiropractors in the Ringwood office will have access to your treatment plans and will be able to manage your healthcare seamlessly.